Find answers to your questions here.
Bookings and Payments
How can I make a booking?
You can book directly through our website using our secure booking system. Choose your dates, room type and available beds, add any extras you’d like, and pay easily by card.
Where can I check availability and prices?
Go to the “Bookings” section of our website. Enter your dates and number of guests to instantly view updated availability and rates.
Can I book more than one bed or room at a time?
Yes, you can book multiple beds or rooms in a single booking. Simply select the quantity you need during the booking process.
How do I know if my booking is confirmed?
You’ll receive a confirmation email as soon as you complete the online payment.
What payment methods do you accept?
We only accept online payments by bank card (credit or debit).
Is it safe to pay on the website?
Yes, we use secure payment software to protect all your personal and financial information during the transaction.
Can I pay on arrival, or does everything have to be paid online?
All bookings and additional services are paid online in advance, making your arrival and check-in quicker and easier.
Can I make a booking for someone else?
Yes. Enter the details of the guest who will be staying with us and your own details in the payment section.
What should I do if I have trouble paying online?
If you have any problems during payment, contact us via the chat or email listed on our website and we’ll sort it out quickly.
Can I modify or cancel my booking online?
Yes, use the link in your confirmation email to modify or cancel your booking, subject to your rate conditions.
Can I pay with an international card?
Yes, we accept international bank cards (Visa, Mastercard) without any problem.
Are non-refundable or flexible rates available?
Yes, we offer both options. You can clearly choose your preferred option during the booking process.
Can I book the entire hostel exclusively for a group?
Yes. For large groups, the entire hostel can be booked exclusively, with no minimum stay required. The price depends on the number of guests, dates and season. Email us at hola@nixar.es or contact us on WhatsApp at +34 623 302 237 and we'll prepare a personalised quote.
Check-in and Access
How and when will I receive the link to check in online?
Exactly 24 hours before your arrival, we’ll send you a link by email and SMS so you can easily check in online.
Do I have to check in before I arrive?
Yes, it’s required to receive your personalised access code and ensure you can enter without waiting.
What documents do I need to check in?
Have a valid ID or passport handy, and fill in the details requested in the online form.
Is there a reception desk?
Yes. Our reception is staffed from 8:00 am to midnight. You’ll also receive a personal access code that allows you to enter the hostel 24 hours a day, so you can arrive at any time.
Will I receive an entry code? Is it the same one for my room?
Yes. You’ll receive a personal code to open the main entrance, your room and the communal areas.
Support is available 24/7, and reception is staffed from 8:00 to 00:00 to help with anything you need.
How long before my arrival will I receive the access code?
You’ll receive your access code as soon as you complete online check-in (24 hours before arrival).
Can I enter the hostel at any time of day or night?
Yes, access is available 24 hours a day using your personal code.
What happens if I lose my code or have trouble getting in?
We offer 24/7 remote support via chat or phone. Contact us and we’ll be happy to help right away.
Can I share the code with others?
No, your code is personal and non-transferable for security reasons.
Can I change my phone number or email address after making a booking?
Yes, contact us by email or chat as soon as possible to update your contact details.
Does the access code work for all doors?
Yes, your personal code opens the main entrance and your room.
Can I enter the hostel before the official check-in time if I already have the code?
Only if you have purchased the early check-in add-on; otherwise, you can only access your room from the standard check-in time.
Will my bed be assigned in advance, or can I choose when I arrive?
Your bed is automatically assigned during online check-in, so there’s no need to worry when you arrive.
What are the check-in and check-out times?
Check-in is from 3:00 pm and check-out is by 11:00 am.
Rooms
What’s the difference between shared and private rooms?
Our shared rooms have bunk beds and are normally booked per bed, although the entire room can also be booked for a family or group. Our private rooms are suitable for one or two guests.
What do the room names mean?
The numbers in NIXBED 4 and NIXBED 6 indicate how many beds each room has. COUPLE is a private room for one or two guests, GIRLS is our female-only shared room, and ACCESS is our accessible room for guests with reduced mobility.
Do you have mixed and female-only shared rooms?
Yes. We offer mixed shared rooms as well as a female-only option, NIXBED 6 GIRLS.
How do I know if I have a top or bottom bunk?
Your specific bed or bunk is assigned automatically after online check-in. You’ll receive the details along with your code.
Can I choose a specific bunk or bed?
No, beds are assigned automatically, and you can’t choose a specific location within the room.
When will my bed or bunk be assigned?
It’s automatically assigned when you complete online check-in, 24 hours before you arrive.
Do the bunk beds have individual lights, power outlets and privacy curtains?
Yes, all our bunk beds come with an individual light, a power outlet, a privacy curtain and a shelf.
Are there lockers in the room? Do I need a padlock?
Yes, each bed has its own locker. You’ll need a padlock for it, which you can bring yourself or
buy one at reception. There are also code-operated rental lockers in the hall.
Is there air conditioning in the rooms?
Yes, all rooms have air conditioning to ensure your comfort.
Can I adjust the air conditioning temperature in my room?
No, the temperature is centrally controlled by our team to ensure an optimal environment.
Do all rooms have windows?
Yes, all our rooms have windows that provide ventilation and natural light.
Is the room access code personal?
Yes, you’ll receive a unique personal code, which you shouldn’t share for security reasons.
Are the bathrooms shared?
No, all our rooms have a private bathroom inside the room for your comfort.
Services and Common Areas
Can I use the kitchen whenever I like?
Yes, guests are welcome to use our kitchen, which is open from 8:00 to 23:00.
Is the kitchen equipped with everything I need?
Yes, it’s equipped with everything you need to prepare your meals.
Where can I eat or store my food?
You can eat in the kitchen and communal areas, and store your food in the shared fridge.
Is there a shared fridge?
Yes, there are two shared fridges in the kitchen for guests to use.
Are there any common areas in the hostel?
We have spacious common areas on the ground floor and two terraces where you can relax, socialise and enjoy the weather in
Almería.
Is there a coworking area or somewhere to work on a laptop?
Yes, our communal areas are ideal for working on your laptop, and Wi-Fi is available throughout the building.
Can I work comfortably on the terraces using the Wi-Fi?
Yes, Wi-Fi is available on the terraces too, so you can work outdoors.
Can I have visitors in the common areas?
For the safety of all guests, access is restricted to guests staying with us. Please ask us
any specific case.
Are there quiet spaces for reading, studying or unwinding?
Yes, in addition to our social areas, we have quieter corners and terraces where you can unwind.
Are social activities organised in the common areas?
We occasionally organise activities and events for our guests. Ask us during your stay.
Is there a washing machine or laundry service?
Yes, we have self-service laundry facilities available for guests.
Is there a hairdryer and an iron?
Yes, irons and hairdryers are available on request from reception
Do you offer breakfast and meals for groups?
Yes. For groups, we can offer breakfast, half board or full board through catering, subject to
advance notice. Get in touch and we’ll put together a custom proposal.
Can I buy food or drinks at the hostel?
Yes. We have a vending machine with drinks, food and snacks.
Do you have bicycle parking?
Yes, we’re bike-friendly. We have a dedicated space for parking bicycles just 100 metres from the hostel.
Is there storage for large bags, luggage or sports equipment?
Yes, we have our own storage facility just 100 metres from the hostel where groups can store all kinds of equipment if needed.
Technology and access codes
How does the code system for accessing the hostel and rooms work?
After completing online check-in, you’ll receive a unique PIN code to access the building, your room and the communal areas. It’s personal and secure, and activates automatically
When will I receive my access code?
24 hours before your arrival, just after completing online check-in.
Does each guest receive a different code?
Yes, every guest receives a unique code that is valid only during their stay.
What should I do if the code doesn’t work?
You can contact us by chat or phone. Our 24-hour support team will help you right away.
Can I use the same code throughout my stay?
Yes, it doesn’t change. It will be your only key until check-out.
How do I access the common areas?
Use the same PIN code you use to enter the hostel and your room.
What is the QR system and what is it used for at NIXAR?
It’s a quick way to access products and services such as laundry, towels, hairdryers, lockers and late check-out.
How do I make purchases at the hostel using a QR code?
Scan the QR code with your phone, select what you need and pay online by card. Easy and quick.
What do I need to scan the QR codes? Do I need a specific app?
All you need is your phone’s camera or QR reader. There’s no need to install anything.
Can I pay for products or services by card or cash?
We only accept online card payments. We don’t take cash or have a physical card terminal.
What should I do if I can’t scan the QR code?
You can also access the products from your online profile. If you can’t do this, please contact us.
Do you offer free Wi-Fi?
Yes, and it’s available in all rooms, common areas and terraces.
What’s the Wi-Fi password?
We’ll send it with your check-in email, along with your access code.
Is Wi-Fi available in all rooms and on the terraces?
Yes, Wi-Fi is available throughout the hostel.
Is there a limit to the number of devices each guest can connect?
No, you can connect as many devices as you need.
Cleaning and Safety
How often are shared rooms cleaned?
We clean the rooms daily.
Are the bathrooms cleaned every day?
Yes, all bathrooms are cleaned daily. During busy periods, they may be cleaned several times a day as needed.
Do you offer a change of sheets or towels?
Sheets are changed automatically between stays. For stays of multiple nights, sheets are changed every 2–3 days. Towels are changed on request.
Where should I leave used towels?
You can leave them in your room on your bed or at reception.
Do the rooms have lockers or secure storage for belongings?
Yes, every bed has its own locker with plenty of space for your personal belongings.
How do I access my locker? Do I need a padlock?
Your bed locker requires a padlock, which you can bring with you or buy at reception. The rental lockers in the lobby are operated by code.
Does the hostel have security cameras?
Yes, for guest safety, we have cameras in the communal areas, entrances and corridors.
What should I do in an emergency or evacuation?
Follow the instructions displayed on each floor. We’ll also email them to you after check-in. If there’s an emergency, you can call our 24-hour emergency number.
Can I leave my luggage in storage on check-out day?
Yes, we have luggage lockers. You can book and pay directly from your phone using a QR code.
Policies
Can I cancel or change my booking?
Yes, as long as your rate allows it. You’ll find a link in your confirmation email to easily make changes or cancel your booking yourself.
Do you accept pets?
No, we don’t currently accept pets. This is out of respect for other guests, for hygiene reasons and to ensure a peaceful stay for everyone.
Can I stay if I’m under 18?
No, minors must be accompanied by an adult. For exceptional circumstances, please contact us to discuss your situation.
Is smoking allowed?
Smoking is not permitted inside the hostel, including in rooms and indoor common areas. You may smoke only on the terraces, and please be considerate.
Accessibility
What services does NIXBED ACCESS offer?
NIXBED ACCESS is a private double room designed for guests with reduced mobility, featuring an accessible en-suite bathroom. The hostel also has a lift providing access to the different floors.
Is the hostel accessible for guests with reduced mobility?
Yes. We have a lift and an accessible room designed for guests with reduced mobility.
Does the hostel have a lift?
Yes, we have a lift.
Customer Support
What if I need help during my stay?
Reception is staffed from 8:00 to 00:00. Outside these hours, remote support is available 24/7 via chat or phone.
Someone is always available in case of an emergency.
Contact us
If you have any more questions, please don’t hesitate to get in touch. We’re here to help.
